Presagia Enterprise Services
Knowing that customer success goes beyond the provision of innovative technology, Presagia’s Professional Services Team works closely with our customers to deliver implementation, training and support services in a way that ensures our customers get the most from Presagia’s solutions.
Implementation
By delivering our solution on a Software-as-a-Service (SaaS) basis, we can offer faster and less costly implementations. One of the main benefits of SaaS is that we host everything for you, meaning there is no hardware infrastructure for you to install, and the implementation process is managed by Presagia.
We also utilize a proven implementation methodology that includes stages for planning, configuration, testing, and deployment. We work closely with our customers at each stage to ensure the proper resources are being allocated on both sides in order to deliver a quality solution, on time and on budget.
Training
One of the keys to the successful adoption of a new system is the ability of end users to learn the system and seamlessly employ it in their daily workflow. Presagia works with our customers to understand their environment and processes in order to create training programs that directly reflect their workflow. Depending on the product being deployed and a customer’s goals, Presagia can offer training over the Internet, at our offices or onsite.
Support
Presagia’s customers benefit from a team of professionals who take the time to understand your needs in order to deliver world class service. With prompt response times for both phone and online support, it is Presagia’s goal to fully support our customers while helping them to maximize the ROI they receive from our solutions.
"You may not be familiar with our company, but CenturyLink recently purchased Qwest Communications. In our merger efforts we determined that Presagia services were not needed once we merged, and notified Presagia of such. Through our conversion efforts, we later determined that we were in need of some continued services. The Presagia Team didn’t let the “termination” deter their relationship with CenturyLink and were very professional in providing us with options and solutions to our needs. I truly appreciate the excellent customer service approach that was displayed by all at Presagia. Additionally, the disability vendor that CenturyLink uses, commented to me through the migration process that Presagia was always available to them, provided outstanding customer service, and made the transition of data seamless.
We look forward to our continued relationship with our partners at Presagia."
- Dorrie Rauch, Manager, CenturyLink Disability Management Team
Request a demo
To arrange an online demonstration, or if you would like more information on Presagia Enterprise, please fill out the form below and a Presagia representative will contact you as soon as possible.