Knowing that customer success goes beyond the provision of innovative technology, Presagia’s Professional Services Team works closely with our customers to deliver implementation, training and support services in a way that ensures our customers get the most from Presagia’s solutions.
By delivering our solution on a Software-as-a-Service (SaaS) basis, we can offer faster and less costly implementations. One of the main benefits of SaaS is that we host everything for you, meaning there is no hardware infrastructure for you to install, and the implementation process is managed by Presagia.
We also utilize a proven implementation methodology that includes stages for planning, configuration, testing, and deployment. We work closely with our customers at each stage to ensure the proper resources are being allocated on both sides in order to deliver a quality solution, on time and on budget.
One of the keys to the successful adoption of a new system is the ability of end users to learn the system and seamlessly employ it in their daily workflow. Presagia works with our customers to understand their environment and processes in order to create training programs that directly reflect their workflow. Depending on the product being deployed and a customer’s goals, Presagia can offer training over the internet, at our offices or onsite.
Presagia’s customers benefit from a team of professionals who take the time to understand your needs in order to deliver world class service. With prompt response times for both phone and online support, it is Presagia’s goal to fully support our customers while helping them to maximize the ROI they receive from our solutions.
" I truly appreciate the excellent customer service approach that was displayed by all at Presagia. Additionally, the disability vendor that CenturyLink uses, commented to me through the migration process that Presagia was always available to them, provided outstanding customer service, and made the transition of data seamless.
We look forward to our continued relationship with our partners at Presagia."
- Dorrie Rauch, Manager, CenturyLink Disability Management Team
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